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Principle volkswagen service center9/18/2023 The charge for certification was $895, not $1495. ******- please see the signed offer to purchase attached. I can pay the original amount but would like it to be drastically reduced or reimbursed because of the negligence and the hardships caused. Plus the loss of rentals in addition to now the loss of job. Now I am expected to still pay more than original agreement. 3000 dollars of car rental because the repair time was three months instead of three weeks. Now during this time I was renting a car to continue working. Then they replied that the guy I originally spoke with was moved to a new location and they could not contact him for verification so there was nothing that they could do to fix it. I informed them that wasn't the original agreement. They called back between September and October 2021 saying that I owed them more money than agreed on. Then they informed me that they could get an engine from the junk yard for no additional cost. The service center called back and said they could not repair the engine. I agreed to the repairs to be done in atleast 3 weeks. They had removed this mirror w door panel several times in attempt to resolve another issue and caused this damage while in shop. We informed the manager/ service advisor the day we picked up the vehicle that we noticed some damage to the vehicle. The vehicle was damaged at this shop while it was in service for several months. ******** regarding this and the damage was not caused by our shop. Our service manager has been in contact with Mr. This vehicle was not damaged at our shop. So I have picked up my vehicle with the damage and no other communications. In fact I was told to pick up my vehicle and they would not correct the damage that was caused while in service. I have called and spoke to the GM of Principle VW and received no callback nor any resolution. (The consumer indicated he/she DID NOT accept the response from the business.) This is being handled between the customer, Mr. I just spoke with toll tag and now the bill is over $200 and they still haven't received any documents or dispute paperwork from the dealership! I still do not have the license plates for the car I've purchased, it doesn't have the app remote start feature, a stranger is racking up toll tag bills in a car I don't own, I haven't received the refunds I was told I would receive and a dealership that will not even answer when they see my call coming in! I have called, left voicemails, other have left a note for a return call, and text messages with no one reaching out to resolve all the problems they have caused me. She was told she had to submit proof of sale and she stated she would that day. I text the manager and he had an office personnel call me she notified the toll tag authority that the silver ***** was sold and no longer mine. A full refund for extended warranty was to be received and applied to the new loan which I do not know if that was properly taken care of because I still have not received any information for the loan on the new car! On 02/07/23 I received a toll tag bill for over $50 for the silver ***** that I had returned on 01/09 for tolls starting 1/17/23. On 1/13/23 I was told I would receive a full refund for the *** on the silver ***** which I still have not received. After 5 trips to the dealer the part being added the car still doesn't have app start and no one will return calls, voicemail, or texts about the issue. The new white ***** was purchased 1/13/23 at the date of purchase the car also didn't have any remote start features but the dealership was ordering it as an add on. I was told if I bring the car back with less than 300 mi they can get me a car that does has the app remote start. I was sold a car on 12/19/22 under false pretenses I was told the car had remote start on an app and it did not.
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